Shipping policy.
Where, when, and how much. We ship to all 50 US states.
Rates & transit time
| Order total | Rate | Estimated transit |
|---|---|---|
| Under $50 | $6.95 flat | 3–7 business days |
| $50 and over | Free | 3–7 business days |
| Expedited (optional) | $18.95 flat | 2–3 business days |
Transit times begin the business day after your order ships, not the day you place it.
Processing time
Most orders leave our warehouse within 1–2 business days. During launches and holiday windows, processing can stretch to 3 business days — we'll email you the moment your package gets a tracking number.
Tracking
You'll get a tracking email from [email protected] as soon as the carrier scans your label. If you don't see it after three business days, check spam, then reach out — we'll resend it.
Where we ship
- All 50 US states, plus DC.
- APO/FPO/DPO military addresses (transit can take an extra 5–10 business days).
- US territories (Puerto Rico, Guam, USVI): standard rate applies, transit 7–14 business days.
- International: not at the moment. Sign up for the newsletter and we'll announce when this opens.
P.O. boxes & addresses we can't deliver to
Most items ship via USPS and reach P.O. boxes without issue. Larger appliances (air fryers, robot vacuums, dispensers) ship via UPS or FedEx and need a physical street address — at checkout we'll flag any items that can't go to a P.O. box.
Damaged or missing on arrival
Inspect your order on delivery. If a box arrives crushed or an item is broken, photograph the package and the item, then email [email protected] within 7 days. We replace or refund damaged items — no return required for visible shipping damage.
Lost packages
If tracking shows your package as delivered but you can't find it, give it 24 hours (carriers sometimes mark "delivered" before the truck actually arrives). After 24 hours, contact us and we'll open a carrier trace and ship a replacement.
Questions?
Call 513-201-3514 or email [email protected], Mon–Fri 9am–6pm PT.
Last updated: May 2026.