Returns & Exchanges

30 days, no stress.

If a gadget isn't right for your home, send it back within 30 days of delivery. Unused items in original packaging get a full refund.

The basics

Window: 30 days from delivery date.
Condition: Eligible items may be returned whether opened or unopened, provided they are returned in their original condition and packaging. We ask that returned items include their original accessories and manuals and show no damage beyond reasonable inspection.
Refund: Back to the original payment method within 5–10 business days of our warehouse receiving the return.
Shipping cost: Outbound shipping is non-refundable. Return label is free on defective items, $6.95 for change-of-mind returns (deducted from your refund).

How to start a return

Email [email protected] with your order number and the item you'd like to return.
We'll reply within one business day with a prepaid USPS return label.
Pack the item in its original box. Tape the label to the outside, peel off the old shipping label.
Drop at any USPS location or schedule a free pickup at usps.com.
Once we receive and inspect the return, your refund posts within 5–10 business days.

Where to Send Returns

To initiate a return, please email us first (see contact info above) to receive a return authorization and prepaid label. Once authorized, send your return to:

Greystand LLC
12025 32nd Ave NE Apt 9
Seattle, WA 98125-5523
United States

Exchanges

Want a different size, colour, or model? Easiest path: return the original for a refund, then place a new order. We don't currently offer direct swaps — this keeps inventory honest and your refund fast.

Defective or damaged on arrival

Email us within 7 days of delivery with a photo of the issue. We'll send a replacement or full refund without requiring the original back. No return shipping cost, no restocking fee.

What we can't accept

Items returned after 30 days from delivery.
Items returned in non-resalable condition (heavy damage, missing accessories, or missing manuals).
Items marked "Final Sale" on the product page.
Bundles where only part of the trio is returned (return the full set for a refund; partial returns net out at the non-bundle price).

Bundles: The 30% bundle discount applies to the full trio. If you return one or two pieces from a bundle, the remaining items are repriced at their regular unit cost and the difference comes out of your refund.

Refund timing

Once your return is delivered to our warehouse, we inspect and process it within 2 business days. After that, refunds typically post:

Credit card: 5–10 business days (depends on your bank).
Debit card: 5–10 business days.
Store credit: instant — emailed to you with a code that doesn't expire.

Questions?

Call 513-201-3514 or email [email protected], Mon–Fri 9am–6pm PT.

Last updated: May 2026.